Mumbai, March 14, 2016
Chhatrapati Shivaji International Airport (CSIA) will house the entire domestic operations of Jet Airways at Terminal 2 with effect from March 15, 2016. Jet Airways' migration will lead to the integration of its domestic and international flight operations in one terminal, resulting in a significantly enhanced, seamless and hassle-free transfer experience for passengers.
Jet Airways’ domestic operations at T2 will commence with the arrival of flight 9W 628 from Kolkata to Mumbai at 00:10 a.m. and the departure of flight 9W 484 from Mumbai to Kolkata at 02:25 a.m. The relocation from Terminal 1B is part of a phase-wise transition planned for Terminal 2. Air India and Vistara had already started domestic operations from Terminal 2 in the year 2015.
Terminal 2 has undergone AOR (Airport Operational Readiness) procedures over the past couple of weeks to enable the smooth transition of Jet Airways’ operations. It has also completed a comprehensive security sweep as well as the final stages of ORAT (Operational Readiness Activation and Transition). As part of the ORAT process, GVK Mumbai International Airport Private Limited (MIAL) conducted familiarization processes for the ground handling staff, security and other employees to help them get acquainted with the protocols to be followed for Jet Airways. MIAL will also deploy its customer service team to assist and guide Jet Airways’ domestic passengers at Terminal 2.
Spread across 4.4 million square feet, the integrated Terminal 2 has 60 departure check-in counters and 80 arrival immigration counters capable of handling 40 million passengers annually. Terminal 2 is also well connected to the heart of the city by public transportation including the Mumbai Suburban Railway, Mumbai Metro Rail, public transport buses, taxis and auto rickshaws.
Local administrative bodies and the Mumbai Regional Traffic Department have been informed about the shift. Passengers, corporations, and taxi and auto-rickshaw unions are being informed of the change through various communication channels including the Jet Airways website, social media, print and online media, and direct mailers. MIAL will arrange for coaches to convey passengers to Terminal 2 in case they mistakenly come to Terminal 1B for departures.
Passengers can easily access Terminal 2 by means of an elevated corridor that bypasses some of the known traffic bottlenecks around the airport area, thus ensuring a smooth, quick ride to the airport. Jet Airways' passengers can enter the Departure terminal from Gate No.7 at Level 4. They can check-in online or at the self-service kiosk located near the entrance. Passengers can also avail of the 41 dedicated check-in counters manned by Jet Airways staff between gates 6 and 7. Check-in counters for First and Première Guests for both domestic and international flights will be located at island 'P'. Guests travelling in Economy Class on domestic flights can proceed to island 'K', while those travelling Economy on international flights can proceed to island 'L' for check-in. Island 'M' will have exclusive check-in counters for passengers holding JetPrivilege Platinum, Gold and Silver cards.
For passengers arriving into Mumbai, prepaid taxis are available at Level 1. Access to private cars and hotel-provided transport is available at Level 2. For auto-rickshaws and city bus services, passengers will need to proceed to P6 at the multi-level car park on Level 2.Inside the terminal, domestic passengers will have access to some of the truly remarkable features of Terminal 2 including the Pranaam GVK Guest Services, the Niranta Transit Hotel and Lounge, the Jaya He GVK New Museum, and the newly installed flight simulators ‘Flight4Fantasy’.