GVK Lounge at Terminal 2 of Chhatrapati Shivaji International Airport (CSIA) in Mumbai has been selected as the ‘World’s Leading Airport Lounge – First Class 2015’ at the recently concluded World Travel Awards in Morocco. The GVK Lounge stands tall amongst some of the world’s best airport/airline lounges, which were nominated in this category. The GVK Lounge qualified for nomination in the world category by virtue of winning the award for ‘Asia’s Leading Airport Lounge’ at the ‘World Travel Awards - Asia and Australasia’ in Hong Kong on October 29, 2015. The GVK Lounge is operated by Travel Food Services Limited (TFS) and Performa.
Mr. G. V. Sanjay Reddy, Managing Director, Mumbai International Airport Pvt Ltd said, “The GVK Lounge blends the finest of Indian hospitality with luxurious, world-class design and amenities. It embodies our commitment to delight our guests and provide them with every comfort during their stay at the airport. We are setting new global benchmarks in hospitality within airports and we will keep raising the bar in the years to come. Our efforts should guide us towards a time in near future when passengers will look at the airport not merely as a stop, but as a destination in itself.”
Mr. Gaurav Dewan, Chief Operating Officer, TFS said, "The GVK Lounge was designed to offer essential facilities with a lavish touch - a restful, luxurious experience that would help passengers unwind from travel-induced stress. It is the perfect gateway where they can engage in work or indulge in culture, cuisine or pleasure, as their disposition may be. The World Travel Awards are regarded as the Oscars of the tourism industry and we could not have hoped for a better endorsement of our efforts and services.”
Mr. Beat Ehlers, Managing Director, Performa said, “We are elated at being recognized for the unrivalled premium customer experience we have created by working with our partners GVK and TFS. The GVK Lounge concept is based on personal interaction, warmth and deep understanding of the mind-set of our guests. The award is a toast to the success of the ideas and insights that went into making the lounge.”
The experience at the exclusive First Class (FC) section is akin to a five star hotel with highly personalized service and care to details. The service concept is based on maximum comfort, providing exclusive and the highest level of attention without compromising privacy. FC travellers enjoy high-class amenities such as à la carte dining, individual spa treatments, relaxation rooms, shower facilities, concierge services, etc. The kitchen crew, comprising a strong set of Indian and international talent, transform the à la carte dining area into a gourmet restaurant upholding the highest culinary standards. The service personnel in the FC section consist exclusively of highly trained, multi-lingual Senior Attachés with background in the hospitality industry.