In an endeavor to provide smooth travel experience to the
railway travelers, Indian Railways
have taken various initiatives for improved passenger experience. Considering
the peak season during summers, Indian Railways is poised to offer convenient
travel to the passengers without upsetting their plans. To ensure optimal
utilization of available accommodation, following initiatives have been undertaken
by Indian Railways:-
i) Finalization of first reservation chart at least 4 hours
before the scheduled departure of the train.
ii) After preparation of first reservation chart, current
ticket booking facility provided through any reserved ticket booking window as
well as on internet till preparation of second reservation chart.
iii) Transfer of vacant available accommodation after
preparation of second reservation chart to next remote location.
Following facilities are also provided online through IRCTC website:
a) Waitlisted passengers given the option of accommodation in
any other train without payment of any difference of fare or grant of refund
thereon under VIKALP scheme. This facility can also be availed for e tickets
booked prior to 01.04.2017
b) Tickets booked across reserved ticket booking window can
be cancelled through IRCTC website or through 139.
c) In case of e tickets, boarding points can be changed
through IRCTC website at least 24 hours before the scheduled departure of the
d) The facility of online booking of wheel chair provided
free of cost to passengers.
e) The facility of online booking of retiring rooms through
IRCTC website has been introduced.
f) Disposable bedrolls can be purchased through IRCTC
g) E Catering introduced to increase food options available