| Travel Trades |
| SOTC introduces new sales app “Engage” |
SOTC launched its sales process with the new sales app “ENGAGE.” Travel technology is
increasingly being used to optimize revenue and enhance customer service
The sales organization will now sell to the market with the
help of the new selling tool showcasing various tour packages to customers. The
sales user can select a package, check availability, generate a quote and book
a holiday all on-the-go. This eliminates the need to carry along brochures,
quotations or any system to check availability while meeting clients. This app simplifies the Sales & Booking
process for the sales user, enhances the customers experience and at the same
time lowers risk of errors. Users can now record bookings and confirm packages
while they are on-the-go. An exciting feature added is that the Sales Dashboard
will give each individual visibility of his performance – Sales Achievement,
NPS Score & Query Conversion Score.
Mr. Daniel D'souza, Head Sales, India and NRI Markets, SOTC Travel said, "The sole purpose of introducing the app was to significantly boost the team's sales productivity while giving the team the core sales tools needed to grow the business. With mobile data reiterating the Indian travelers shift to e-commerce coupled with India's booming Smartphone market, as pioneers in the travel service space, we are pleased to present the new sales app "Engage". Our focus has always been being customer centric and this initiative is an extension of that journey."