In order to increase product awareness and educate the Indian travel agents about its products and offerings, Rail Europe India will conduct a series of training programs for Retail Agents, Global Sales Agents (GSA’s) and their sub-agents across India from October 5 - 23, 2012.
These training sessions will be held in Mumbai (5th – 10th October), Delhi (15th – 18th October), Bengaluru (19th – 20th October), Kolkata (11th October), Hyderabad (22nd October) and Chennai (23rd October). Mr. Jason Tarabo, trainer from Rail Europe’s head office in Paris, will conduct these sessions.
Commenting on the training program, Mr Kunal Kothari, Executive Director, Rail Europe India Pvt Ltd, (REIPL) said, “This is the first time we have planned a series of training program for agents in India, keeping in mind our ‘India Focus’ initiative. We understand that only when they are informed about our various products they can promote them and advise the buyer appropriately.”
“The training requirements of a GSA and their sub-agents are different from that of a retail agent. The GSAs and their sub-agents have our unique ticket booking and printing distribution system called ‘Euronet’ installed at their respective offices. So training for such agents would involve products as well as ‘Euronet’ education. On the other hand, retail agents need to understand the products and thus their training will be focused on the products only,” Mr Kothari added.