Air India has launched another facility to its product whereby customer can book and buy an Air India ticket through their mobile phone. This can be done by using the one time downloadable Ngpay software. Ngpay is a service provider for booking Air India Domestic seat through Mobile technology. The payment can be done by using the credit / debit card / net-banking facility through mobile phone itself.
The facility primarily helps passengers from tier-II and tier-III cities where the internet facility may not be readily accessible as well as for high-flying executives who can make bookings, in between meetings on the go or the tech savvy generation who are comfortable with eCommerce technology.
For the layman, it essentially means like going to an Air India booking counter through your mobile phone and purchasing an Air India ticket. For this, the passenger needs only to SMS ‘ngpay’ to 56767 and download the free Ngpay software from ngpay.com on his GPRS enabled mobile phone. The software which take up between 65 to 80 kb space, depending on the model of the instrument, can also be searched for in all leading app stores like Android marketplace, Blackberry app world, Getjar, Ovi store etc.
Once downloaded, the customer needs to complete a one-time registration process by providing his/her basic personal details like Name, Mobile number, Email id, Date of Birth and Address. “Air India” ticket booking facility will be available on ngpay under the link – Stores++ > Travel > Air
The process of booking and payment for a particular flight is menu driven and extremely user friendly.
Once the moment booking and payment transaction is complete; the customer is informed about the ticket by two means-
· SMS with details about the booked sector with flight number and reference i.e. PNR
· Email with Itinerary Ticket Receipt (ITR)
The passenger not having a hard copy of the ITR, may report at the kerbside counter of Air India with the SMS detail, along with a photo ID proof, for taking a copy of the ITR to enable him / her to enter the airport.