With his entrepreneurship skills, Mr. Satyen S. Jain has proven his mettle and talent, bringing on the rich domain knowledge of marketing strategies and distribution networking. Presently Mr. Satyen S. Jain serves as the Chief Executive Officer of the Pride Hotels Limited. Mr. Jain oversees the implementation of the ongoing projects and has a keen eye upon applying International standards in F&B, Hi-tech Connectivity, room facilities, soft furnishings and hardware at the Pride Hotel sites.
He shares some of his innovative ideas he implemented in the hotel which has taken the Pride Group in the rapid growth mode. Mr. Jain has incorporated the five senses of traditional Indian welcome, fragrance, music, ambience, regional Indian paintings & frescoes and mouth-watering Indian Cuisines. At Pride, Guest is welcomed with a Namaskar, tika and aarti. There is a familiar fragrance of tuberose in lobbies of all the hotels. All public areas are playing local regional music. All the artworks of the rooms and public areas have taken inspiration from local architecture, culture and colours. The all-day dining offer an international and Indian menu but have tried to incorporate lot of popular dishes from regional cuisines.
Pride Hotel believes in sustainable tourism. Mr. Jain has taken initiative in installation of heat pumps in all the hotels. Entire lighting is of all hotels in led lights. Green power is being bought from windmills and solar farms. All wastewater is treated and reused in the garden and a/c cooling towers. A lot of steps have been taken to be an environmentally friendly hotel.
He has invested in a robust guest feedback system to enhance Guest experience where the customer feedback & request system is connected to the employee Mobile for prompt service and hotel can revert to Guest before the guest moves out of the hotel. A strong system to track all the guest reviews on various international OTAs and social media is developed. Pride reward loyalty program is launched for loyal Guests which reward customers who regularly use the hotel's hospitality service. From the first stay, itself Guest start earning points. There are lots perks of being a part of loyalty program such as free stays, free upgrades, priority check ins, late check out, free meal, bonus points, exclusive offers etc.
The Pride Hotels today is a major player in the hospitality industry in India. The Pride Hotels, manage & operate 15 hotels having more than 2000 rooms, 40 restaurants & 60 banquet halls.